FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
Q: HOW DO I RETURN AN ITEM?
A: Your package to be returned with your items to the following address:
- At your expense by post
- At the following address: LaboT Cosmetiques 29 rue de Paris – 95500 Vaudherland
Our return policy lasts 14 days. After this time, the LA RUCHE GOLDEN team will unfortunately no longer be able to handle your refund or exchange request. In addition, to be eligible for a return, your item must comply with the general conditions of sale.
Q: HOW TO ORDER FROM ABROAD?
A: LA RUCHE GOLDEN delivers worldwide. At the time of purchase, please click on the country of your choice.
Q: DO I HAVE TO PAY TO RETURN MY ITEMS?
A: Yes, return shipping costs are the responsibility of the customer.
Q: I HAVE NOT RECEIVED MY ITEMS, WHAT SHOULD I DO?
A: We ask you to first contact the carrier in question and then contact us by email: sav.laruche@gmail.com